Contact

Talk to a real person

Emails to Lotus are answered by a small US-based team — the same people who run the company. Write to info@play-lotus.com and we aim to reply within one business day.

For the fastest help, include your order number. If it's a hardware issue, a short photo or video of what the shuffler is doing lets us diagnose it in one exchange.

Start here

• Order status & returns — every order carries a 30-day full-refund guarantee. Email us with your order number and we'll take it from there.
• Troubleshooting — start with our troubleshooting guide; most fixes take under a minute. The rest of our guides cover fit and capacity.
• Press & partnerships — same email, subject line "Press".

Quick answers

• How fast do you respond?

  We aim to reply within one business day. Including your order number usually means we can resolve things in the first reply.

• How do returns work?

  Every Lotus comes with a 30-day full-refund satisfaction guarantee and a one-year warranty against manufacturing defects. Email your order number to info@play-lotus.com to start. US orders only today.

• Where is Lotus based?

  Lotus is run by a small US-based team. Designed in the US.